At Revo Pharmaceuticals, we are committed to delivering your orders safely and efficiently across the United Arab Emirates. This Shipping Policy outlines our shipping procedures, timelines, and conditions.

1. Shipping Coverage

We currently deliver to all Emirates within the United Arab Emirates, including:

  • Abu Dhabi

  • Dubai

  • Sharjah

  • Ajman

  • Ras Al Khaimah

  • Fujairah

  • Umm Al Quwain

Delivery availability may vary for remote or restricted areas.

2. Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Cash on Delivery (COD) orders may require confirmation before dispatch.

3. Delivery Time

Estimated delivery time within the UAE:

  • 2–5 business days for major cities

  • Remote areas may take additional time

Delivery timelines are estimates and may vary due to courier delays, weather conditions, or public holidays.

4. Shipping Charges

  • Shipping fees (if applicable) will be displayed at checkout.

  • Free shipping promotions may apply to selected products or order values.

  • Additional charges may apply for Cash on Delivery (COD) services.

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) service within selected UAE locations.

Please note:

  • COD orders may require order confirmation via phone or email.

  • Customers must ensure someone is available at the delivery address.

  • Repeated order refusals may result in restriction of COD service.

6. Order Tracking

Once your order is shipped, you may receive:

  • A tracking number via email or SMS (if available).

  • Delivery updates from our courier partner.

7. Failed Delivery Attempts

If delivery is unsuccessful due to:

  • Incorrect address

  • Customer unavailability

  • Refusal to accept delivery

The order may be returned to us. Re-delivery charges may apply.

8. Damaged or Missing Items

If your package arrives damaged or items are missing:

  • Notify us within 48 hours of delivery.

  • Provide clear photos of the package and products.

  • We will investigate and arrange a replacement or refund where applicable.

9. Risk of Loss

Ownership and risk of loss pass to the customer upon successful delivery to the provided address.

10. Contact Information

For shipping-related inquiries:

Revo Pharmaceuticals
Email: info@revopharmaceuticals.ae
Website: www.revopharmaceuticals.ae