At Revo Pharmaceuticals, we are committed to complying with applicable UAE consumer protection regulations and ensuring customer satisfaction. This Return & Refund Policy outlines your rights and our procedures for returns, exchanges, and refunds for purchases made through our website.

1. Right to Return (UAE Consumer Protection)

In accordance with UAE Consumer Protection regulations:

  • Customers may request a return within 14 days from the date of delivery.

  • The product must be unused, unopened, and in original packaging.

  • Proof of purchase (invoice/order confirmation) is required.

We reserve the right to inspect returned products before approving refunds.

2. Non-Returnable Products

For health, hygiene, and safety reasons, the following items cannot be returned unless defective:

  • Opened or used Skincare, Hair Care, and Personal Care products

  • Opened Food Supplements

  • Used Medical Equipment

  • Items marked as clearance or final sale

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product:

  • Notify us within 48 hours of receiving the order.

  • Provide photos/videos showing the issue.

  • Once verified, we will arrange a replacement, repair, or full refund at no additional cost.

4. Refund Processing

  • Approved refunds will be processed within 7–14 business days.

  • Refunds will be issued to the original payment method used at checkout.

  • Shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

We offer exchanges for defective or damaged items. If you wish to exchange a product, please contact our customer support team for assistance.

6. Order Cancellation

  • Orders may be canceled before shipment without penalty.

  • Once shipped, cancellation may not be possible and standard return procedures will apply.

7. Compliance with UAE Law

This policy is drafted in accordance with applicable UAE Consumer Protection regulations. In case of conflict, UAE federal laws shall prevail.

8. Contact Information

For returns, refunds, or complaints, please contact:

Revo Pharmaceuticals
Email: info@revopharmaceuticals.ae
Website: www.revopharmaceuticals.ae

✅ This policy applies to all products sold by Revo Pharmaceuticals, including DRMA Products, Skincare, Hair Care, Personal Care, Food Supplements, and Medical Equipment within the United Arab Emirates.